Legal Notice & Company Information

This page provides information about the operator of this store in accordance with the Japanese Act on Specified Commercial Transactions (特定商取引法).

Company Information

Seller (legal name): Sponge Trading inc.

Store / Brand: Camera Factory Japan

Representative / Operations Manager: Kaori Yokoyama

Address: 1423-3 Kamigyutoku, Kamo-cho, Aira-shi, Kagoshima 899-5302, Japan

Email: hello@sponge-trade.com

Secondhand Dealer License: No. 961010041514, issued by the Kagoshima Prefectural Public Safety Commission

Business: Cross-border online retail of used cameras and photography equipment.

Terms of Sale

Sales price: As displayed on each product page in US Dollars (USD). Prices do not include import taxes or duties.

Additional fees: International shipping fees, calculated by weight and destination and shown at checkout. Any import duties and taxes are the responsibility of the customer and are collected by the destination country (Delivered Duty Unpaid, DDU).

Accepted payment methods: Shopify Payments (major credit and debit cards and other methods shown at checkout).

Payment timing: Payment is processed at the time your order is placed.

Delivery timing: Each item is procured and inspected in Japan after your order. Orders are typically shipped within 5–10 business days after payment is confirmed. International delivery usually takes 5–14 days via tracked courier, depending on the destination.

Returns, Exchanges, and Refunds

All items are one-of-a-kind used products. If an item arrives defective, is damaged in transit, or differs significantly from its description, please contact us at hello@sponge-trade.com within 14 days of delivery for a return, exchange, or refund. Because each item is a one-of-a-kind used product, returns for a change of mind may be limited; please contact us before returning any item.